01Our commitment to your privacy
ePeople.ai ("ePeople," "we," "us," or "our") provides a compliance-first, AI-powered workforce platform for skilled nursing facilities. This Privacy Policy explains how we collect, use, share, and protect information when you use our website, platform, and services (the "Services").
Please note: This page is a general template provided for convenience and is not legal advice. ePeople should have this policy reviewed and finalized by qualified privacy/legal counsel, and tailored to the specific laws that apply to your operations (for example, HIPAA, CCPA/CPRA, and state labor and privacy laws).
02Information we collect
We collect information in the following ways:
Information you provide
- Contact and account details such as name, work email, phone number, facility/organization, and role.
- Information you submit through forms, demo requests, or support communications.
Customer Data processed on behalf of facilities
- Workforce information such as staff schedules, time and attendance records, credentials, and training data.
- Admissions and referral information processed to support facility workflows.
- Where applicable, this may include personal information and protected health information handled under appropriate agreements.
Information collected automatically
- Usage data, device and browser information, and approximate location.
- Cookies and similar technologies used to operate and improve the Services.
03How we use information
We use information to:
- Provide, operate, maintain, and improve the Services and their AI agents.
- Communicate with you about demos, support, updates, and administrative matters.
- Monitor and protect the security, integrity, and performance of the Services.
- Comply with legal obligations and enforce our agreements.
We do not sell your personal information. We use Customer Data to deliver the Services to your organization — not to advertise to you.
04Healthcare data & compliance
Because we serve skilled nursing facilities, the Services may involve sensitive information. Where ePeople processes protected health information on behalf of a covered entity, we will do so in accordance with a Business Associate Agreement and applicable law. Where we process personal information subject to state privacy laws, we honor the rights and obligations those laws require.
06How we protect information
We implement administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, or disclosure. Every action taken within the platform is logged to support transparency and auditability. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
07Your choices & rights
Depending on your location and role, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to opt out of certain communications. To exercise these rights, contact us using the details below. For Customer Data processed on behalf of a facility, requests are generally directed through that facility.
- Opt out of marketing emails using the unsubscribe link in our messages.
- Manage cookies through your browser settings.
- Contact us to make a privacy request.
08Data retention
We retain information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods for Customer Data are generally governed by your organization's agreement with ePeople.
10Children's privacy
The Services are intended for use by businesses and their authorized adult users. They are not directed to children, and we do not knowingly collect personal information directly from children.
11Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice. We encourage you to review this Policy periodically.
12Contact us
Questions about this Privacy Policy or our data practices can be directed to:
- Email: privacy@epeople.ai
- Web: epeople.ai/contacts
